The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library. 

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays. 

The center can be reached by calling (734) 287-6550 or visiting in person.  The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year. 

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street.  If you are using the official payment site for water bills have your account number and jurisdiction code 3212  If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

                           Eme​rgency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area.  We will keep you informed of important information to avoid calling into City Hall. 
  1. MDOT BEGINS WORK on areas of Telegraph Road through June
  2. REPORT POTHOLES properly for best results
Notify Me® View All

 Did you know, that you can save time by reporting issues on our new app??

iCare web

Customer Service Staff

  1. New PASER study shows condition of Taylor roadways

    The City of Taylor recently announced its 2019 Pavement Surface Evaluation and Rating study, otherwise known as PASER. This study, which is done every two years, helps project future road repairs in the community as part of a 10-year comprehensive plan. Read on...

  2. Grand summer ‘Soiree’ will honor life-long achievement in dance

    The Taylor Conservatory Foundation will host the “Soiree in the Garden of Joy” June 25 to establish an endowment fund for a new garden project celebrating Joy Squire and her lifelong commitment to the art of dance. Read on...

  3. Sign up for learn-to-swim lessons at the Taylor Recreation Center

    The Taylor Recreation Center will offer learn-to-swim classes at the Northwest Park Pool this summer. Read on...
View All