The Customer Service Center is Happy to Assist

The Customer Service Center handles inquiries for every department in the City of Taylor except Taylor Police, Taylor Fire and the Taylor Community Library.

We are located on the first floor of the Municipal Building 23555 Goddard Road at Pine St., just off of the main atrium on the first floor. Our hours are 9 a.m. to 4:45 p.m. Mondays through Fridays.

The center can be reached by calling (734) 287-6550 or visiting in person. The staff assists hundreds of customers daily.

Agents answering calls do their very best to accommodate each customer with in a timely fashion. Some calls require more detail than other calls, so please be patient during certain times of the year.

Know Before You Go

City hall cashier does not accept debit/credit cards. You can use our pay-on-line service or by calling 1-888-272-9829 or take advantage of the payment drop box located just outside City Hall on Pine Street. If you are using the official payment site for water bills have your account number and jurisdiction code 3212 If paying property taxes use jurisdiction code 3211.

Quick Information


  • Animal Shelter   Monday-Friday 9-4 Sat. 9-11 Accepts Credit Cards
  • City Hall Monday- Friday 9-5 Does NOT accept Credit Cards Cash-Check-Money Orders Only
  • Police & Fire

    Emergency Call 911

  • Taylor Compost Facility Monday-Saturday 8-2:45 Accepts Credit Cards
  1. Water  FAQs
  2. Assessor FAQs
  3. Building  FAQs
  4. Public Works FAQs
  5. Ordinance FAQs 
  6. Treasurer FAQs 

Emergency Alert Center

Here you can stay up to date with current emergency alerts such as Snow Emergencies, Water issues and Trash Collections in your area. We will keep you informed of important information to avoid calling into City Hall.

  1. REPORT POTHOLES properly for best results
  2. SNOW REMOVAL: Questions, answers concerning sidewalks and individual responsibility
  3. UPDATED - FREE COVID-19 TESTING SITE located at Lakes of Taylor Golf Course
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Customer Service Staff

  1. COVID-19 UPDATE: President takes new steps to battle pandemic

    President Joe Biden took his first steps yesterday to demonstrate a new strategy to fight the coronavirus, signing orders to require masks on federal property, emphasis on biodefense and reengaging with other nations to conquer the global health crisis. Read on...

  2. New state programs rolled out to offset pandemic financial losses

    Three grant programs were rolled out last week to help offset some of the personal and professional financial losses that Michiganders may have been incurred due to the coronavirus pandemic. Read on...

  3. Recreation Department, Rotary plan Winter Softball tourney fundraiser

    The Taylor Parks and Recreation Department, in partnership with the Rotary Club of Taylor, has scheduled a Winter Softball Tournament for Men’s and Coed divisions to raise scholarship funds for one graduating male and female athlete at Taylor High School. Read on...
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